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Ticket Policies

BOX OFFICE HOURS: Monday-Friday 9:30am- 4:00pm. On a day when a performance is scheduled, the Box Office will be open one hour before show time. Our Box Office is located at 21 Central Avenue on the second floor of the theatre. Closed on federal, state, and town holidays.

METHOD OF PAYMENT: Cash, local checks, American Express, Discover, Mastercard, and Visa. Gift cards can only be redeemed at the box office. The Box Office will be closed on all major holidays.

BOX OFFICE PHONE: 716-683-1776

ORDER TICKETS ONLINE: Click BUY TICKETS and select the show from the schedule. Seats are reserved. You will be given the best available by our box office staff when your order is processed. You can make a request (aisle seat, balcony, main floor) in the comment section. You will be notified by our staff if your request cannot be met. 

MAIL ORDER: Tickets will be mailed with an additional $1 postage and handling fee for your entire order. A self-addressed stamped envelope may be used in place of the $1 shipping fee. Canadian orders must be in US funds. Please submit all orders to: Lancaster Opera House, 21 Central Avenue, Lancaster, New York 14086.

TICKET PRICES: The listing for each production will stipulate the ticket prices. Senior Citizen discount applies to age 62 and over. Student discount applies to students ages 13 and up with valid I.D. Child discount applies to ages 12 and under. Everyone, regardless of age, must have a ticket. On shows without child price listed, student price applies.

TERMS AND CONDITIONS: Please choose shows, dates and times carefully, the Lancaster Opera House does not make refunds.

SEATS ARE RESERVED: With the exception of student matinees and performances noted as general admission, all seats are reserved. Lobby and Box Office doors open 1 hour prior to the announced time of each performance. Seating begins 30 minutes before curtain. Latecomers will be seated at the discretion of management.

GROUP SALES: Groups of 20 or more people receive $4 off a regular priced ticket (cannot be combined with other discounts.) If your group size is 30 or more people you will received 2 complimentary tickets for your group. Every effort will be made to seat group members together. A 30% non-refundable deposit is required with your reservation. Balance is due one month prior to performance date. Not valid on child ticket, or student matinee performances. Call (716) 683-1776 for details.